Fast & Reliable Nationwide Delivery

NZHomeware delivers throughout New Zealand using trusted courier and specialised freight partners. 

We aim to ensure your order arrives safely and efficiently.

Delivery Overview

• Dispatch within 1–2 business days (in-stock items)
• Auckland Metro: 1–3 working days
• North Island: 2–5 working days
• South Island: 3–7 working days
• 30-Day Returns Policy

Delivery timeframes are estimates and may vary during peak periods.

 

1. Order Processing

• In-stock items are dispatched within 1–2 business days after payment confirmation.
• Pre-order or backorder items will display estimated dispatch dates on the product page or will be confirmed by our customer service team.
• Orders are not dispatched on weekends or public holidays.

You will receive a dispatch confirmation once your order leaves our warehouse.

 

2. Shipping Fees

Standard Shipping

Shipping fees are calculated based on:

• Product dimensions
• Weight
• Freight classification
• Delivery location

Shipping costs are displayed at checkout where applicable.

Large & Bulky Items

Bathroom vanities, bathtubs, toilets, ceramic basins, mirrors, stone tops and glass products are classified as heavy or fragile freight.

These items are delivered via pallet or specialised freight services to ensure safe handling.

 

3. Rural & Remote Delivery

Some addresses are classified by freight providers as rural, remote or limited-service zones.

 

If your address falls into this category:

• Additional freight charges may apply

• We will contact you before dispatch if adjustment is required

• Orders may be held until freight charges are confirmed

We aim to provide fair and transparent freight pricing for all locations.

 

4. Delivery Access & Requirements

Standard freight service includes delivery to:

• Ground-level driveway

• Garage entrance

• Ground-floor access point

For safety and insurance reasons, drivers are not professional removalists and are not equipped for:

• Indoor placement

• Upstairs transport

• Movement within private premises

Customers must ensure: 

• Clear and safe vehicle access

• Driveway suitability for delivery vehicles

• Adequate assistance available for moving heavy goods

If special access restrictions apply (narrow driveways, steep access, multi-level properties), please notify us prior to dispatch to avoid re-delivery charges or special handling charges.

Freight drivers are not engaged as professional removalists and are not equipped for indoor placement, upstairs transport or movement within private premises. 

We aim to assist where possible; however, for safety and insurance reasons, our freight service is limited to ground-level delivery.

Where customers request handling beyond the standard delivery point, any such assistance is provided outside the scope of contracted freight services and is undertaken at the customer’s discretion and risk.

NZHomeware and its freight partners accept no liability for property damage, surface marking, structural impact, or personal injury arising from movement of goods beyond the standard delivery boundary.

 

5. Inspection Upon Delivery

We strongly recommend inspecting goods as soon as possible after delivery.

Before signing or accepting delivery:

• Inspect packaging for visible damage
• Note any damage with the driver
• Take clear photos of packaging and product. 

Damage Reporting Timeframes

• Visible damage: report within 48 hours

• Concealed damage: report within 7 days of delivery

Damage claims submitted after installation cannot be accepted.

Once goods are signed for, or authority to leave is provided, risk transfers to the customer.

 

6. 30-Day Returns Policy

We offer a 30-day return period from the date of delivery.

To qualify for return,items must be: 

• Unused
• In original packaging
• In resale condition
• Not installed or modified

Returns that do not meet these conditions may be declined.

 

7. Change of Mind Returns

If returning due to change of mind or customer-related reasons:

• Return freight is the customer’s responsibility

• Original outbound shipping is non-refundable

• A restocking fee of up to 15–20% may apply depending on product condition

Large freight items must be returned using approved freight methods.

We recommend contacting our team before arranging return freight to ensure safe transit.

 

8. Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect:

• Visible damage → report within 48 hours
• Concealed damage → report within 7 days.
• Provide order number and clear photos.

We will assess the issue and provide a resolution in accordance with the New Zealand Consumer Guarantees Act (CGA).

Where appropriate, we will arrange:

• Replacement
• Repair
• Partial refund
• Full refund 

Our goal is to resolve issues fairly and promptly.

 

9. Installation Disclaimer

All goods must be inspected prior to installation. 

NZHomeware is not liable for:

• Installation costs
• Removal costs
• Plumber or tradesperson fees
• Consequential damages arising from installation of damaged goods

Once installed, products are deemed accepted unless a verified manufacturing fault is confirmed.

 

10. Freight Delays

Delivery timeframes are estimates only.

NZHomeware is not liable for delays caused by:

• Freight carrier disruptions
• Weather conditions
• Public holidays
• Port congestion
• Events beyond our reasonable control

We will always assist in tracking and resolving freight issues where possible.

 

11. Click & Collect (Auckland) 

Pickup is available from our Avondale location.

• You will be notified when your order is ready

• Collection instructions will be provided in your confirmation email

• Order confirmation must be presented

• Goods must be inspected at collection 

Uncollected orders may incur storage fees after 15 days.

 

Contact Us

For delivery updates, freight adjustments, or return requests:

 Email: service@nzhomeware.co.nz

Phone: 09 8200899 / 021 02293126

Address: 9 Patiki Road, Avondale, Auckland