We accept a variety of secure payment methods:

Credit Cards:
Visa, MasterCard, American Express, and Discover.

Digital Wallets:
PayPal.

Buy Now, Pay Later:
Afterpay.

Online Banking:
POLi.

All payments are processed securely at checkout.

Yes, absolutely. You can place an order as a guest with no obligation to create an account. We do recommend creating an account if you'd like to check your order history and save your details for a faster checkout next time.

There is a very short window to cancel an order before it's processed. Here’s what to do:

1. Act Immediately:
Contact us straight away via sales@nzhomeware.co.nz. We may be able to cancel your order before it’s processed.

2.If It's Already Shipped:
Don't worry! You can return the item to us once you receive it, according to our return policy.

We deliver New Zealand Wide. Delivery costs vary based on the size, weight, and destination of your order. Our "Big & Bulky" delivery service is for oversized, heavy, or fragile items. A representative will contact you if additional fees apply.

Unsure about shipping costs?
Start shopping now and add items to your cart to calculate the real-time shipping fee before checkout!

Yes, you can! Simply select 'Pick Up' during checkout. When your order is ready, you'll receive a notification email.

Come visit our showroom first to experience our products and get your pick-up voucher. You can then easily collect your items from our nearby warehouse.

Showroom Address (for voucher):
9 Patiki Road, Avondale, Auckland

Opening Times:
Mon-Fri: 9:00am - 5:00pm; Sat: 9:30am - 3:00pm; Sun: CLOSED.

Please bring your pick-up voucher (which you'll get from our showroom) and the order details from your confirmation email. This ensures a smooth and quick collection process.

Simply put, as long as the item is in its original condition, you can enjoy worry-free returns within 30 days.

For a change of mind, you are welcome to return an item within 30 days of the purchase date, provided it meets the following conditions:

Ensure the item is in its original condition and packaging, suitable for resale.

All tags and packaging are intact. Do NOT stick or write anything on the item's packaging.

Some items are not eligible for return, such as customized items, clearance/final sale items, and products that have been installed or used.

We highly recommend inspecting your shipment in the presence of the delivery driver. If you find damaged items, refuse the shipment or note the damage on the delivery receipt.

If you discover damage after delivery, please contact us at service@nzhomeware.co.nz within 7 days of receipt. Be sure to take photos/videos of the damage and keep all original packaging, as we will need this evidence to assist you with a replacement, refund, or repair.

Once your return is received and inspected, we will promptly notify you of the outcome. Once confirmed, we will initiate your refund within 3-5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Your refund will be credited back to your original method of payment. For example, if you paid by credit card, the refund will be sent to that same card. If you paid via PayPal, it will be refunded to your PayPal account.

Routine Care:
Use a soft cloth or sponge with diluted detergents, then rinse and dry to prevent limescale marks.

Stubborn Stains:
Use a cloth soaked in diluted bleach or alcohol, then rinse well.

Metal Streaks:
Rubbing of metal pans can leave metal particles. Remove with a Scotch-Brite-type brush and detergent.

Do Not:
Use highly alkaline substances (ammonia), place hot pans directly on the sink, or cut food directly on the surface. Use vinegar to remove limescale.

Use a mild household detergent or warm soapy water with a soft cloth. Never use harsh chemicals, abrasive cleaners, or disinfectants, as these will damage the finish. For non-chrome finishes, clean gently.

Pro Tip:
To ensure optimal performance, clean the tapware aerator and shower outlets every 6 months to dislodge any particles or debris.

Use a mild household detergent or warm soapy water with a soft cloth for everyday maintenance. Do not use water additives such as cleaning or deodorizing additives in cisterns, as they can damage the components.

Warranty periods vary by product category. Below is a summary for residential use:

Granite Kitchen Sinks (ACA):
10 years on general use, 1 year on surface faults & parts.

Toilet Suites (ACA):
10 years on ceramic, 3 years on inlet/outlet valves, 1 year on seat & hinges.

Tapware:
5 years on general use, 3 years on cartridge, 1 year on surface faults & parts (hoses, heads).

Vanities (Cabinet):
5 years on general use, 1 year on replacement parts.

Note on Commercial Use:
Products used in commercial environments (e.g., hotels, schools, hospitals) have different warranty periods, typically 1 year for parts and 6 months for finishes. For a complete list and details, please refer to our official Warranty Policy page.

Purchasing an NZ Homeware product means securing a quality promise of up to 5-10 years, with most products covered for 5 years.

Covered:
The warranty applies only to defects that have arisen solely from faulty materials or workmanship.

Excluded:
The warranty is void due to accidental damage, misuse, improper installation (not by a licensed professional), water pressure/temperatures exceeding stated limits, use of abrasive cleaners, failure to observe care instructions, and normal wear and tear. A proof of purchase is required for all claims. It is the installer's responsibility to check the product for damage before installation.

If you can't find the answer you're looking for, please don't hesitate to contact us.

sales@nzhomeware.co.nz

For questions about orders, products, and pre-purchase inquiries.

service@nzhomeware.co.nz

For after-sales support, including returns, damages, and warranty claims.