Warranty
NZHomeware is committed to providing customers with products that meet their needs and exceed their expectations. Therefore, we offer a comprehensive product warranty to ensure a rejuvenating and refreshing bathroom experience.We provide our customers with coverage in case of defects or damage. Our warranties also show our commitment to standing behind the quality of our products.And if you encounter any problem with a NZHomeware product, our trained team of professionals is here to help. The team works with you to identify the problem and find a solution. Read on to understand all about our product warranties.
Please keep your proof of purchase (generally a receipt) and details of this warranty.
If in the future you have query with the products please contact your nearest NZHomeware store with a copy of your original proof of purchase.
We recommend you use a professional tradesperson to install your product. This ensures that warranty requirements are met during installation and to future proof your bathroom.
Statutory Conditions and Warranties
NZHomeware provides a voluntary warranty and applies the Conditions and Warranties required by law.
NZHomeware warrants that its products are free from defects in workmanship and materials for certain periods from the date of purchase. Subject to the conditions of the warranty, set out below, if the product fails or is otherwise found to be defective in materials or workmanship for any reason within the warranty period and the product is returned to the place of purchase, we will either repair or replace the product free of charge.
Warranty Claims
When lodging claims through the warranty form, please ensure the following details are included:
- Clients details (End User)
- Must include Proof of Purchase - Place and Date of Purchase (Receipt/Invoice)
- Stores Original Purchase Order Number
- Must include Video/Photos of Warranty Issue,describe accurately the problem you have encountered
These details will assist us in providing the best service possible. Any missing details could result in delays when processing your claims.
How to make a claim
Consumers may make a claim under a warranty in this Warranty by contacting our customer service team.To make a valid claim under a warranty in this Warranty, a consumer must:
- Lodge the claim with us as soon as possible and no later than 3 business Days after they first become aware of the breakdown;
- Provide reasonable proof of purchase;
- If the product was installed in a new home, provide handover or equivalent documentation;
- Provide details relating to the proposed warranty claim.
- Claims will be processed through NZHomeware’s Customer Service. Each claim will be issued with a claim number which is recorded by NZHomeware.
Submit a Warranty Claim by clicking the button below
Our team of professionals is standing by and ready to assist you
Product Maintenance
Follow these general use and maintenance tips, as well as any that come with your Comfort Designs product, and you will be rewarded with years of great service.
warranty-2024.pdf Product Care and Maintenance-2024.pdf Care Instructions - Granite Stone Sinks -2024.pdf
