Yes. We want you to feel confident when shopping with us. If you change your mind, please contact our team within 30 days of purchase. Items must be unused, uninstalled, undamaged and returned in their original packaging. Our team will guide you through the return or exchange process and help you find the most suitable solution. Return shipping costs are the customer’s responsibility, and some clearance, customised, hygiene-related or installed items may not be eligible.

In-stock products are usually dispatched within 1–2 business days after payment is confirmed. Estimated delivery is 1–3 working days within Auckland, 2–5 working days across the North Island and 3–7 working days to the South Island. We will keep your order moving as quickly as possible and provide tracking details once it has been dispatched. Delivery times may vary during public holidays, busy periods, bad weather or unexpected freight delays.

We hold a wide range of products across our Auckland and Christchurch warehouses, helping us offer faster delivery and convenient pickup options for many popular items. Stock availability may vary by product, size, colour, finish and warehouse location. For urgent orders, our friendly team can confirm availability and help you choose the fastest delivery or pickup option.

Many out-of-stock products can still be pre-ordered, so you do not have to miss out. Where available, an estimated arrival date will be shown on the product page to help you plan your project. If no arrival date is available, simply select “Notify Me When Available” or contact our team. We will help you check upcoming stock or recommend a suitable alternative.

Shipping costs are calculated based on the product size, weight, freight type and delivery address. Simply add your products to the cart and enter your delivery details at checkout to view the available shipping rate. For oversized, fragile, rural or remote deliveries, additional freight charges may apply. If any adjustment is needed, our team will contact you before dispatch, and no extra charge will be made without your approval.

We are sorry if your order has arrived damaged. Please contact us as soon as possible at service@nzhomeware.co.nz with your order number and clear photos or videos of the product, packaging and damaged area. Our team will review the issue promptly and work with you on the best solution, which may include a replacement, repair, partial refund or full refund. Please keep the item and all original packaging until the claim has been resolved.