Change of mind returns and exchanges are permitted within 30 days of delivery/pickup granted product/s are still in a saleable condition and with their original packaging – and a 20% restocking fee will be charged. Free returns/exchanges are available within 24 hours of ordering.

It generally takes up to 5-10 business days for delivery after ordering and within 5 business days for Sydney Metropolitan deliveries given goods are in stock.

Approximately 90% of products on our website are in stock. We suggest contacting us to check stock if you have an urgent project deadline. Our friendly staff will reach out if the product/s you ordered is out of stock.

If a product is out of stock, our friendly staff will advise you of the ETA and recommend the closest in-stock alternative. You are also welcome to a full refund.

Shipping prices vary for different products and states – please use the delivery calculator to find out the delivery costs at checkout. Please note we do offer free delivery to commercial addresses with forklifts. Free delivery over $1000 within 50kms of Metropolitan Sydney, over $2000 to metro NSW, VIC, QLD and ACT, and over $2500 to Metro SA.

Any damages must be reported to us within 24 hours of delivery/pickup. Please fill out the claim form for our team to review. We CANNOT send replacements or offer refunds if it has been reported after 24 hours of delivery/pickup. Please note that once a product has been installed it means that you accept the product arrived a good condition.