We deliver New Zealand Wide. Delivery costs vary based on the size, weight, and destination of your order. Our "Big & Bulky" delivery service is for oversized, heavy, or fragile items. A representative will contact you if additional fees apply. Unsure about shipping costs? Start shopping now and add items to your cart to calculate the real-time shipping fee before checkout!

Warehouse collection is available in Auckland and Christchurch. Wait for the emailed Pickup Slip and bring a printed copy. Christchurch collection requires an arranged time; Auckland does not require an appointment. See our Warehouse Pickup page for collection locations and preparation details.

Simply put, as long as the item is in its original condition, you can enjoy worry-free returns within 30 days. For a change of mind, you are welcome to return an item within 30 days of the purchase date, provided it meets the following conditions: Ensure the item is in its original condition and packaging, suitable for resale. All tags and packaging are intact. Do NOT stick or write anything on the item's packaging. Some items are not eligible for return, such as customized items, clearance/final sale items, and products that have been installed or used.

Warranty periods vary by product category. Below is a summary for residential use: Granite Kitchen Sinks (ACA): 10 years on general use, 1 year on surface faults & parts. Toilet Suites (ACA): 10 years on ceramic, 3 years on inlet/outlet valves, 1 year on seat & hinges. Tapware: 5 years on general use, 3 years on cartridge, 1 year on surface faults & parts (hoses, heads). Vanities (Cabinet): 5 years on general use, 1 year on replacement parts. Note on Commercial Use: Products used in commercial environments (e.g., hotels, schools, hospitals) have different warranty periods, typically 1 year for parts and 6 months for finishes. For a complete list and details, please refer to our official Warranty Policy page. Purchasing an NZ Homeware product means securing a quality promise of up to 5-10 years, with most products covered for 5 years.